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How g99 Handles Your Personal Information

Your account data, payment details, and browsing activity are handled with care at g99. This policy explains exactly what we collect, why we collect it, and how you can manage or request removal of your information — access and use of our platform depends…

bKash, Nagad, Rocket payments protectedAccount data kept secureYour rights, clearly explainedContact us to update or remove data

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and data hygiene are part of how the platform runs day to day. Here's how we approach the key areas your privacy depends on.

Account Security Your account is protected with OTP verification on login and password changes. We never store your bKash, Nagad, or Rocket PIN — only tokenised payment references reach our system.

Cookie Use We use session and analytics cookies to keep you logged in and understand how the lobby loads on your device. You can manage non-essential cookies from your browser settings at any time.

Data Retention We keep your account data for as long as your account is active and for a reasonable period after closure to meet any applicable legal or financial record requirements.

Your Rights You can request a copy of your data, ask us to correct inaccurate details, or ask for your account to be closed and data removed. Submit these requests through live chat or email support.

What We Collect and Why

g99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with g99, we collect the information needed to run your account — your name, contact details, and the payment method you use, whether that's bKash, Nagad, or Rocket. Transaction records are kept to process deposits and withdrawals correctly and to meet

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any applicable financial record requirements. We also collect device and session data when you access the lobby on mobile or desktop, which helps us keep your account secure and load the right content for your connection. We do not sell your personal data to third parties.
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Any data sharing is limited to payment processors, identity verification providers, and fraud-prevention services that are directly involved in running your account. Your use of g99 is subject to your local law and the eligible regions we serve — if local regulations restrict your access, those
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rules take precedence. You can contact our support team at any time to ask what data we hold on your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Contact Us About Your Data

If you want to know what personal data we hold, request a correction, or ask us to delete your account information, our support team handles these requests directly. Reach us through any of the channels below and we'll respond as quickly as we can. State your registered account email so we can locate your record without delay.

Team online

Live Chat

Open the chat widget inside your g99 account for the quickest response on data queries, account access, or correction requests.

Email Support

Send your data request to our support address listed in your account settings. Include your registered email for faster handling.

Account Settings

Some data — like your contact details and notification preferences — can be updated directly from your account settings page without contacting support.

Common Questions About Your Privacy at g99

These are the questions we hear most often about how your data is handled. If yours isn't here, reach out through live chat or email.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also collected to secure your login and load the lobby correctly.

Only with providers directly involved in running your account: payment processors, identity verification services, and fraud-prevention tools. We do not sell your data to advertisers or unrelated third parties.

Contact support via live chat inside your account or by email to the address in your account settings. Include your registered email and we'll pull your data record for you.

Yes. Submit a deletion request through live chat or email support. We'll close your account and remove personal data, subject to any retention periods required by applicable financial regulations.

Payment records — including bKash, Nagad, and Rocket transaction logs — are kept for as long as required by applicable law or financial regulations, then removed from active systems.

No. We never store your wallet PINs. Payments are processed through tokenised references only — your actual PIN never enters our system at any point during a deposit or withdrawal.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSylhet Live Lobby InfoTerms & Conditions

How g99 Handles Your Personal Information

How We Protect and Manage Your Information

Contact Us About Your Data

Live Chat

Email Support

Account Settings

Common Questions About Your Privacy at g99

01 What personal data does g99 collect when I open an account?

02 Does g99 share my data with third parties?

03 How do I request a copy of the data g99 holds on me?

04 Can I ask g99 to delete my account and personal data?

05 How long does g99 keep my payment records?

06 Are my bKash, Nagad, or Rocket PINs stored on g99?

Privacy Policy

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